Privacy Policy

Last updated: 29 September 2026

Musta Solutions Pty Ltd trading as Noggin Kids (“Noggin Kids”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit or use nogginkids.com (the “Website”), purchase our products, download our digital resources, subscribe to our communications or otherwise interact with us.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where those laws apply.

1. About Us

Legal business name: Musta Solutions Pty Ltd
Trading name: Noggin Kids
ABN: 31 629 992 098
Website: nogginkids.com
Email: nogginaustralia@gmail.com

2. What Personal Information Do We Collect?

Depending on how you interact with us, we may collect:

Information you provide to us

This may include:

• your name;
• email address;
• telephone number;
• billing address;
• delivery address;
• order and purchase details;
• information you provide when contacting customer support;
• information you provide when subscribing to our mailing list;
• information you provide when submitting a review, enquiry, competition entry or other form;
• account details if you create an account with us; and
• any other information you voluntarily provide to us.

We do not generally need sensitive information to process your purchase. Please do not provide sensitive personal information to us unless we specifically request it and there is a lawful reason for doing so.

Payment information

When you make a purchase, payment information is processed through the payment method and payment provider you select at checkout.

We may receive information necessary to confirm and administer your transaction, such as payment status, transaction details and the payment method used.

We do not need to receive or retain your full payment card number where payment is processed directly by a third-party payment provider.

Information collected automatically

When you visit our Website, we and our service providers may collect technical and usage information such as:

• IP address;
• browser type and version;
• device type;
• operating system;
• approximate location derived from technical information;
• pages visited;
• products viewed;
• referring website;
• interactions with the Website;
• date and time of visits; and
• information collected through cookies and similar technologies.

This information may be used for Website functionality, security, analytics, advertising and improving your experience.

3. How Do We Collect Personal Information?

We may collect personal information:

• directly from you when you place an order;
• when you create or use an account;
• when you subscribe to our email list;
• when you contact us;
• when you submit a form, review, enquiry or other information;
• when you interact with our Website;
• through cookies and similar technologies;
• through Shopify and other service providers that support our Website and business; and
• from third parties where permitted by law.

Where reasonably possible, we collect personal information directly from you.

4. Why Do We Collect and Use Personal Information?

We may collect, hold, use and disclose personal information for purposes including:

Processing and fulfilling orders

We use information to:

• process and fulfil your orders;
• process payments;
• provide physical products;
• provide access to digital products and downloads;
• arrange delivery;
• provide order confirmations and updates;
• manage returns, refunds and exchanges; and
• provide customer support.

Operating our Website and business

We may use information to:

• operate and maintain our Website;
• create and manage customer accounts;
• improve our products and services;
• understand how customers use our Website;
• troubleshoot technical issues;
• prevent fraud and misuse;
• maintain Website security; and
• administer our business.

Communications and marketing

If you have subscribed to receive marketing communications, we may use your personal information to send you information about:

• Noggin Kids products;
• new products and resources;
• offers and promotions;
• educational or parenting content; and
• other information we think may be relevant to you.

You can unsubscribe from marketing communications at any time by using the unsubscribe link in the relevant communication or by contacting us.

We may also use information to measure the effectiveness of our marketing and advertising campaigns, where permitted by law.

Legal and regulatory purposes

We may use or disclose personal information where reasonably necessary to:

• comply with Australian laws;
• comply with a court order or other lawful requirement;
• protect our legal rights;
• detect or prevent fraud or unlawful activity; or
• establish, exercise or defend legal claims.

5. Who May We Disclose Personal Information To?

We may disclose personal information to organisations that help us operate Noggin Kids and provide our products and services.

Depending on how our business operates, these may include:

• Shopify and Shopify-related service providers;
• payment processors and financial institutions;
• postal and courier services;
• fulfilment and warehousing providers;
• email and marketing service providers;
• website hosting and technology providers;
• analytics providers;
• advertising and social media platforms;
• customer review platforms;
• accounting and professional advisers;
• IT, security and fraud-prevention providers; and
• government agencies, regulators, courts or law enforcement bodies where required or permitted by law.

We do not sell your personal information.

We only disclose personal information for purposes connected with operating our business and providing our products and services, or where otherwise permitted or required by law.

6. Third-Party Services

Our Website may use third-party services and Shopify apps to provide particular functions.

These services may process personal information on our behalf or collect information directly from you.

Examples may include services used for:

• payment processing;
• delivery and fulfilment;
• email marketing;
• Website analytics;
• advertising;
• customer reviews;
• customer service;
• fraud prevention; and
• Website functionality.

The third-party services actually used by Noggin Kids may change from time to time.

Where a third-party service processes information under its own privacy policy, that provider's privacy policy may also apply to its handling of your information.

7. Cookies and Similar Technologies

We use cookies and similar technologies to help our Website function and to understand how visitors use our Website.

Cookies may be used to:

• keep your shopping cart functioning;
• remember your preferences;
• maintain Website functionality;
• understand Website traffic and usage;
• improve Website performance;
• provide relevant advertising; and
• measure advertising and marketing effectiveness.

Some cookies are essential for the operation of the Website, while others are used for analytics or marketing.

You can change your browser settings to control or block certain cookies. However, blocking essential cookies may affect the functionality of the Website.

Third-party services used on our Website may also place cookies or similar technologies on your device in accordance with their own policies.

8. Advertising and Remarketing

We may use advertising and marketing technologies that allow us to understand whether people have interacted with our Website or advertisements.

Where these technologies are used, they may collect information such as:

• pages visited;
• products viewed;
• purchases made;
• interactions with advertisements;
• browser or device information; and
• information contained in or associated with cookies or similar identifiers.

This information may be used to measure advertising performance, understand customer behaviour and show advertising that may be relevant to you.

Where required, we will obtain consent or provide appropriate choices in accordance with applicable law.

You can also manage certain advertising preferences through the relevant advertising platform or your device or browser settings.

9. Direct Marketing

We may send you direct marketing communications where permitted by law.

You can opt out of marketing communications at any time.

If you receive an email from us, you can generally unsubscribe by clicking the unsubscribe link at the bottom of the email.

If you unsubscribe from marketing communications, we may still send you essential transactional communications, such as order confirmations, shipping updates, account information or responses to enquiries.

10. Digital Products

Noggin Kids sells digital educational resources.

When you purchase a digital product, we may collect information necessary to:

• process your purchase;
• provide access to the digital product;
• send download or access information;
• provide customer support; and
• administer refunds or other customer service matters.

Digital products may be delivered through Shopify or a third-party digital delivery service.

Digital files are intended for the purchaser's use in accordance with our applicable Terms & Conditions and product licence terms.

11. Children's Privacy

Noggin Kids creates and sells products designed for children, but our Website and online store are intended primarily for parents, carers and other adults purchasing products for children.

We do not knowingly use our online store to solicit personal information directly from children for the purpose of making purchases.

Parents and carers should supervise children's use of online services and should avoid providing personal information about children unless it is necessary for the relevant service.

If you believe that a child has provided personal information to us directly, please contact us using the details below. We will consider the circumstances and take appropriate steps where required by law.

12. How We Hold and Protect Personal Information

We take reasonable steps to protect personal information from:

• misuse;
• interference;
• loss;
• unauthorised access;
• unauthorised modification; and
• unauthorised disclosure.

Depending on the nature of the information, security measures may include access controls, authentication procedures, secure technology systems and the use of reputable third-party service providers.

No method of transmitting or storing information electronically can be guaranteed to be completely secure.

You are responsible for keeping any passwords or account credentials confidential.

13. How Long Do We Keep Personal Information?

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• provide products and services;
• maintain business and transaction records;
• comply with legal and accounting obligations;
• resolve disputes;
• prevent fraud; and
• establish, exercise or defend legal claims.

When personal information is no longer required, we will take reasonable steps to delete or de-identify it, subject to any legal or operational requirements to retain it.

14. Overseas Disclosure

Some of the service providers we use may operate or store information outside Australia.

As a result, personal information may be disclosed to or accessible by overseas recipients.

Depending on the service providers we use, these recipients may be located in countries including the United States and other countries in which our technology, payment, marketing, fulfilment or other service providers operate.

The countries to which information may be disclosed can change as our service providers change.

Where required by applicable Australian privacy law, we take reasonable steps in relation to overseas disclosures and the protection of personal information.

15. Access to Your Personal Information

You generally have a right to request access to personal information we hold about you, subject to applicable exceptions under privacy law.

If you would like to request access to your personal information, please contact us at:

nogginaustralia@gmail.com

We may need to verify your identity before providing access.

We will respond to your request within a reasonable period and in accordance with applicable privacy law.

16. Correcting Your Personal Information

We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.

If you believe that information we hold about you is incorrect, incomplete, misleading or out of date, please contact us and request that it be corrected.

You can contact us at:

nogginaustralia@gmail.com

We may need to verify your identity before making changes.

If we refuse a correction request where permitted by law, we will explain the reason where required.

17. Privacy Complaints

If you believe we have mishandled your personal information or breached applicable privacy law, we encourage you to contact us first so that we can investigate and try to resolve the issue.

Please send your complaint to:

Privacy Officer
Musta Solutions Pty Ltd trading as Noggin Kids
Email: nogginaustralia@gmail.com

Please provide enough information for us to understand and investigate your complaint.

We will acknowledge and investigate privacy complaints and respond within a reasonable period.

If you are not satisfied with our response, or we do not resolve your complaint within a reasonable period, you may contact the Office of the Australian Information Commissioner (OAIC).

You can find information about making a privacy complaint through the OAIC website.

18. Anonymity and Pseudonyms

Where it is lawful and practicable, you may interact with us without identifying yourself or by using a pseudonym.

However, this will generally not be possible when placing an order, arranging delivery, making a payment, requesting a refund or accessing certain services because we need particular information to provide those services.

19. Third-Party Websites

Our Website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content or security of those third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

20. Social Media

We may operate or maintain social media accounts and may receive information when you interact with us through social media platforms.

Your use of those platforms is also subject to the privacy policies and terms of the relevant platform.

We are not responsible for how those platforms independently collect or use your information.

21. Data Breaches

If we become aware of a data breach involving personal information, we will assess the incident and take the steps required by applicable law.

Where the Australian Notifiable Data Breaches scheme applies and a data breach is likely to result in serious harm, we will notify affected individuals and the OAIC as required.

22. Automated Decision-Making

Our Website may use automated systems for ordinary functions such as processing orders, detecting fraud, personalising Website experiences, analysing Website activity or delivering advertising.

Where applicable Australian privacy laws require us to provide information about automated decisions that could reasonably be expected to significantly affect an individual's rights or interests, we will provide the information required by those laws.

We do not intend to use personal information to make automated decisions that significantly affect an individual's rights or interests unless permitted by law.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• our business;
• our Website;
• the services we use;
• how we collect or use personal information; or
• applicable privacy laws.

When we make changes, we will update the “Last updated” date at the beginning of this policy.

We recommend checking this page periodically for the latest version.

24. Contact Us

If you have a question about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact us:

Musta Solutions Pty Ltd trading as Noggin Kids
ABN: 31 629 992 098
Email: nogginaustralia@gmail.com
Website: nogginkids.com

We will endeavour to respond to privacy enquiries and requests within a reasonable period and in accordance with applicable law.