Returns & Refund Policy

Last updated: September 2026

At Noggin Kids, we want you to be happy with your purchase. If something isn't right, please contact us and we'll do our best to help.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify your rights under the Australian Consumer Law (ACL).

Our products come with consumer guarantees that cannot be excluded under Australian law.

If a product is faulty, damaged, significantly different from its description, or does not meet a consumer guarantee, you may be entitled to a repair, replacement or refund depending on the circumstances.

Change-of-Mind Returns

Physical Products

If you change your mind about a physical product, we may accept a return provided:

• you contact us within 14 days of receiving your order;
• the product is unused and in its original condition;
• the product is returned in its original packaging where reasonably possible; and
• the product has not been personalised or made specifically for you.

Change-of-mind return postage is the responsibility of the customer.

Once we receive and inspect the returned product, we will confirm whether the return is eligible for a refund.

Original shipping costs are not refundable for change-of-mind returns.

Digital Products

Due to the nature of digital products, digital downloads are generally not refundable once the product has been downloaded or accessed. Please check the product description carefully before purchasing a digital product.

Faulty or Damaged Products

If your physical product arrives damaged, faulty or is otherwise not as described, please contact us as soon as possible.

Please provide:

• your order number;
• a description of the issue; and
• photographs of the product or packaging where relevant.

We may offer a replacement, repair or refund depending on the circumstances and your rights under Australian Consumer Law.

We will cover reasonable return postage costs where the product is confirmed to be faulty.

Incorrect Items

If you receive the wrong product, please contact us within 7 days of receiving your order. We'll arrange the appropriate solution, which may include sending you the correct product or providing a refund.

Refunds

If a refund is approved, it will generally be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The time taken for the funds to appear may also depend on your bank or payment provider.

Sale Items

Sale items are eligible for refunds and returns where required under Australian Consumer Law.

A discount or sale price does not remove your consumer rights.

How to Request a Return or Refund

Please contact us at nogginaustralia@gmail.com with:

Subject: Return or Refund Request

Please include your order number, the product concerned and a brief description of the reason for your request.

We'll respond with the next steps.

Contact

Noggin Kids
Email: nogginaustralia@gmail.com
Website: nogginkids.com